Shipping policy

Shipping Policy

Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders or unforeseen delays, shipments may be delayed by a few days. In such cases, we will notify you via email.

Shipping Time

Estimated delivery time is 7–14 business days from the date your order is shipped.

Please note:

  • Delivery times are estimates, not guarantees

  • Delays may occur due to courier issues, customs processing, public holidays, or factors beyond our control

Shipping Locations

We currently ship to South Africa. For international shipping inquiries, please contact us before placing an order.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking details (where available).

Tracking updates may take 24–72 hours to reflect in the courier’s system.

Customs, Duties & Taxes

Customers are responsible for any applicable customs duties, taxes, or import fees imposed by local authorities.

Lost, Delayed, or Damaged Shipments

Veelanoo is not responsible for:

  • Delays caused by courier partners

  • Packages marked as delivered but not received

  • Incorrect shipping addresses provided at checkout

If your order arrives damaged, please contact us immediately with clear photos so we can assist you.

Contact Us

If you have any questions regarding shipping, please contact us at:

📧 Email: tnnene2@gmail.com
📞 Phone: +27 67 768 0047